Refund policy
Last Updated: August 11, 2026
At Drbuto, customer satisfaction is important to us.
This Return & Refund Policy explains our return period, return requirements, return process, refund process, and customer support information.
Return Window
We accept returns within:
30 days after delivery
To request a return, please contact us within the return period.
Return Eligibility
To be eligible for a return, items must be:
• Unworn and unused
• In original condition
• With original tags attached
• In original packaging
• Accompanied by proof of purchase
Items that do not meet these requirements may not be accepted.
How to Request a Return
To start a return, please contact:
Please provide:
• Order number
• Email address used for the order
• Reason for return request
After reviewing your request, we will provide return instructions.
Please do not send items back before receiving return instructions.
Return Shipping Costs
Customer Responsibility:
Customers are responsible for return shipping costs for reasons such as:
• Change of mind
• Wrong size selection
• Wrong color selection
• Personal preference
Drbuto Responsibility:
If you receive a defective, damaged, or incorrect item, we will review the issue and provide an appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
• Order number
• Description of the issue
• Clear photos of the item and packaging
We will review your request and assist with a replacement, refund, or other appropriate solution.
Non-Returnable Items
The following items may not be eligible for return:
• Final sale items
• Gift cards
• Items that have been worn, washed, damaged, altered, or missing original tags
Refund Process
Once your returned item is received and inspected, we will notify you about the refund status.
Approved refunds will be issued to the original payment method within:
3–7 business days after approval
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Exchanges
We do not guarantee direct exchanges for all items.
If you need a different size or style, we recommend returning the eligible item and placing a new order after your refund is completed.
Restocking Fee
Drbuto does not charge a restocking fee for eligible returns.
Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us:
Store Name: Drbuto
Website: https://www.drbuto.com
Email: hello@drbuto.com
Phone: +1 856-363-4904
Business Address: 21 Seaver Ave, Staten Island, NY 10306, United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CT)
Sunday: Closed
Response Time:
We aim to respond to customer inquiries within 24–48 business hours.
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